FAQ

  • What is Zocular?

    Zocular® was developed by Dr. Peter Pham, a board-certified ophthalmologist with a degree in chemistry, to specifically address the root cause of red, watery, irritated, and scratchy eyes, often referred to as "dry eye symptoms".  Upon recognizing the restorative and healing properties of the polysaccharides in okra plants, Dr. Pham started to work on a completely novel formulation using a refined extract of okra and a select blend of other natural botanicals to bring the healing powers of okra and nature to your eyes.  Zocular products target very source of your symptoms - the oily residue, bacteria, and dirt on your eyelids that can cause the eyes to itch, water and burn. After 2 years of research and development, Zocular has introduced ZocuWipe and ZocuFoam, the most effective and innovative products for relieving your dry eye symptoms.  Only the finest quality ingredients are used in Zocular products and it's a premium difference you can feel and see. Try Zocular and experience the clarity of vision.

  • Is it safe to order on Zocular.com?

    Ordering on Zocular.com is very safe and we employ methods used by your banks to secure your credit card transactions. Even more than this, we make sure that we never store your credit card number on our site by engaging with Stripe merchant services to handle your credit card purchases.  The same company that will charge your credit card will be the same company that will handle your credit card information - Stripe.  For more information, please refer to stripe.com

  • How do I order Zocular products for my office or pharmacy?

    If you are a healthcare professional or pharmcy, you are eligible to join the Zocular Network.  Once you're registered on Zocular.com as a Professional account, allow 2-3 business days for your account to be verified.  Please include your NPI number or license number, and the primary state where your are licensed as a healthcare professional.  We may contact you for further information during the verification process.

  • I see a field for

    Zoc Codes are codes associated with Professional accounts that have a webstore on Zocular.com.  Please vist your local Zocular Professional order to obtain Zoc Code.  You may find a Zocular Professional near you by using the Search function at the top of the Zocular.com website.

  • Can I return Zocular products?

    Zocular products may be returned for a full refund of the purchase price within the first 30 days from the date of purchase. We cannot accept empty containers or completely used products. Please call or email us to receive a Return Merchandise Authorization (RMA) number.  Once you've received the RMA number, ship the item(s) back to us along with a copy of the sales order and a brief reason for the return. Allow 2-3 weeks after your return has been received for your account to be credited. Send returns to:

    Zocular
    Attn: Returns
    14248 Spring Cypress Rd.
    Cypress, TX 77429

    How Are Zocular Products Shipped?

    Orders are generally shipped via USPS.  It generally takes 2-4 days for products to be delivered once it's been received by USPS.  You may track the shipment status of your order under your Account Settings under Orders. 

  • What makes Zocular products different from other eyelid hygiene products

    Zocular products aren't like the other products you may tried that didn't work.  ZocuWipe is convenient single-use, non-irritating eyelid hygiene wipe that can be used just once a day to provide immediate and lasting dry eye relief from morning until evening.  Relief is literally just one ZocuWipe away.  ZocuFoam is a gentle foaming cleanser and moisturizer that lifts and removesthe inflammation-inducing oily residue on your eyelid margins. Just one ZocuFoam pump is all that's need to effectuate relief.  

    All Zocular products incorporate okra's healing properties to stem the cascade of irritation and discomfort from dry eye symptoms.  Zocular provides relief that works and lasts by actually addressing the root cause of your dry eye symptoms.  Our products do not contain tea oil that can cause severe eye irritation and burning. Our products are

    • Paraben free
    • Hypoallergenic, non-irritating
    • Ophthalmologist developed
    • Dermatologist tested
    • pH-balanced to your tears. 
  • How should I use ZocuWipe?

    ZocuwipeTM requires no rinsing and can be used just once a day to provide all-day relief from dry eye sypmtoms.  Simply open the convenient single-use packet and unfold the pre-moistened pad.  Place the unfurled pad onto your fingers and gently wipe your closed eyelids along the lash line in lateral motion for 10-15 seconds. There's no need to rinse after application.

    ZocuWipe incorporates an innovative botanical formulation that includes a refined extract of okra to effectively cleanse the eyelids of dirt, debris, bacteria, and oil that can cause dry eye symptoms. Try ZocuWipe for yourself to experience the Zocular difference!